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  • Will we be given exact dates and locations?
    Once you have confirmed your place, the programme dates and locations will be confirmed by your local NCS team at the next stage of the sign-up process. We will send you further information – including timetables and venue locations – approximately one month before the start date (because some of the locations and times will be subject to change). If you’ve confirmed your place earlier in the year, don’t worry, you can still expect to receive all the information you need approximately one month before the start date. If you’re a late sign-up, we will send you an information pack at this point. If your programme is starting soon and you haven't received your information pack, please contact us on 0800 197 8010 or by email:
  • Will there be proper supervision and security?
    As a government-backed programme, safety and security are paramount to NCS. All staff and volunteers are subject to enhanced CRB checks, including at the Contact Centre, and all venues are rigorously audited to ensure the highest standards of safety.
  • Will we have a contact number should we need to get in touch at any time?
    You can contact us on 0800 197 8010 between Mon-Fri 8am - 9pm and Sat 9am - 6pm, Sun and Bank Holidays 10am - 6pm. Once your son/daughter is on the programme, there will be emergency numbers issued by your local NCS team at the preparation stages of the programme delivery.
  • My son/daughter has a disability. Can they still attend?
    NCS is committed to being open to all. We will look to accommodate young people with disabilities wherever possible, and all NCS providers are trained to a high standard to be able to assess individual needs and help everyone enjoy the NCS experience.
  • Is there any financial support available?
    The standard price for taking part in NCS is a one off contribution fee of £50. This entitles you to your travel, accommodation and food throughout the programme. If you require any financial support, we do have discounts available; however, we would need to run through an eligibility criteria to determine this.
  • Can my son/daughter take their mobile phone?
    Yes, and your son/daughter will be able to use their mobile phone when activities are not taking place. However, mobile phone usage during activity time is not allowed. Please note that the quality and availability of mobile phone signal will vary, especially during the first residential phase. With regards to insurance for personal belongings, you would need to speak to the NCS team in your area.
  • Will my son/daughter need to bring any extra money?
    Young people do not have to bring any money as food is provided for the part(s) of the programme where they are staying away from home. The accommodation, activities and equipment for NCS activities are all included too. However, young people may want to bring a small amount of pocket money with them as there may be opportunities to buy sweets, souvenirs and so on – we suggest a maximum of £10 to cover this.
  • Do I need to buy any extra equipment?
    No, all equipment will be provided by your local group and the outdoor activity centre for your outdoor residential. However, you will need clothes that you won’t mind getting dirty! Old jogger bottoms, old trainers and things like that.
  • Do I need to pay now?
    Places for each of the spring, summer and autumn programmes are limited, and allocated on a first come, first served basis. To be assured of a spot, you would need to pay the contribution fee. This is a maximum contribution of £50 which covers the cost of equipment, activities, accommodation, meals and expenses.
  • When will I receive exact confirmation of my place?
    Once a completed application (including payment) has been received, we will review it to ensure we have all the required information. If we need additional information, we will let you know in writing or will call you to discuss it (this may include asking for further medical or support information). Once we have all we need from you and you have a confirmed place, you will receive written communication if your place on NCS is confirmed. This will be either by email or letter.
  • How can I change my preferred dates for NCS?
    Each programme has a fixed set of dates. If the young person needs to move to a different set of dates, the parent or guardian should log into their online account to select other possible programmes in their area. The sooner they do so, the greater the young person’s chance of changing dates. If the parent or guardian chooses to move to dates which the website says are full, the young person will be added to a waiting list. This will mean giving up the place they already have. If the young person can no longer take part in NCS, please contact us as soon as possible so that another young person can benefit.
  • Can I take part with a friend?
    NCS is a great way to meet new people and make new friends. You can sign up with friends, and if you apply for the same date in the same area, and choose the same skills options, you have a good chance of being on the same programme. Although we cannot guarantee you will be on the same programme, signing up early will increase your chances of this. If you would like to be on the same team or share a room with a friend, you can email us your name and the friend you wish to be with. Please note: we will try our best to accommodate these requests but we cannot guarantee them. In any case, NCS is a great opportunity to make new friends!
  • How can I pay for NCS?
    We accept payment by credit or debit card. In some instances, it may be possible to pay in cash or cheque via the young person's school, or cheque and postal order via your local NCS provider. If you'd like to pay this way, please check with your local NCS coordinator if this is possible. To pay by card online, parents or guardians should simply log into their online account or register as a new user and complete an application if they have not already done so (the payment section is at the end of the online application). If you want to pay over the phone, please call us on 0800 197 8010. To pay by cheque or postal order, please check with your local NCS coordinator if this is possible and for further details.
  • My login details are not working, what shall I do?
    If you have forgotten your password you can reset it HERE
    If you are signed up for NCS The Challenge, you can log in HERE
    If you are still having trouble logging in, please contact us at for assistance.